Open Connect - Notice history

All systems operational

Operational

3CX - Operational

100% - uptime
Jun 2026
Jul 2026
Aug 2026

2SC - Operational

100% - uptime
Jun 2026
Jul 2026
Aug 2026

MYUC/RMES - Operational

100% - uptime
Jun 2026
Jul 2026
Aug 2026

Microsoft Teams Phone - Operational

100% - uptime
Jun 2026
Jul 2026
Aug 2026

Webex Calling - Operational

100% - uptime
Jun 2026
Jul 2026
Aug 2026
Operational

Standard connect - Operational

100% - uptime
Jun 2026
Jul 2026
Aug 2026

Open Connect - Operational

100% - uptime
Jun 2026
Jul 2026
Aug 2026
Operational

You will be faxed - Operational

100% - uptime
Jun 2026
Jul 2026
Aug 2026

Luware Nimbus - Operational

100% - uptime
Jun 2026
Jul 2026
Aug 2026

Luware Nimbus - Switzerland 02 - Operational

100% - uptime
Jun 2026
Jul 2026
Aug 2026

Luware Recording - Operational

100% - uptime
Jun 2026
Jul 2026
Aug 2026

Audiocodes SmartTAP - Operational

100% - uptime
Jun 2026
Jul 2026
Aug 2026

Notice history

Aug 2026

Luware Nimbus Scheduled Intervention
  • Completed
    23 Aug 2026 at 8:00 AMUTC
    Completed
    23 Aug 2026 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progress
    23 Aug 2026 at 5:00 AMUTC
    In progress
    23 Aug 2026 at 5:00 AMUTC
    Maintenance is now in progress
  • Planned
    06 Aug 2026 at 9:12 AMUTC
    Planned
    06 Aug 2026 at 9:12 AMUTC

    Dear customer, dear partner,

    A maintenance has been scheduled by Luware on the CH-01 Luware Nimbus instance.

    As part of their ongoing commitment to providing high-quality service, our provider will carry out a system upgrade.

    No service interruption is expected during this maintenance, and you will be able to use your Luware Nimbus services as usual.

    If you have any questions or need assistance, please contact us:

    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

Luware Nimbus Scheduled Intervention
  • Completed
    20 Aug 2026 at 9:00 PMUTC
    Completed
    20 Aug 2026 at 9:00 PMUTC
    Maintenance has completed successfully
  • In progress
    20 Aug 2026 at 5:00 PMUTC
    In progress
    20 Aug 2026 at 5:00 PMUTC
    Maintenance is now in progress
  • Planned
    06 Aug 2026 at 9:13 AMUTC
    Planned
    06 Aug 2026 at 9:13 AMUTC

    Dear customer, dear partner,

    Maintenance has been scheduled by Luware on Luware Nimbus instance CH-02 .

    As part of their ongoing commitment to providing high quality service, our supplier will be performing upgrade maintenance .

    No service interruption is expected during this intervention, and you will be able to continue using your Luware Nimbus services normally.

    If you have any questions or need assistance, please contact us:

    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

Luware Nimbus Scheduled Intervention
  • Completed
    02 Aug 2026 at 8:00 AMUTC
    Completed
    02 Aug 2026 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progress
    02 Aug 2026 at 5:00 AMUTC
    In progress
    02 Aug 2026 at 5:00 AMUTC
    Maintenance is now in progress
  • Planned
    14 Jul 2026 at 12:59 PMUTC
    Planned
    14 Jul 2026 at 12:59 PMUTC

    Dear customer, dear partner,

    A maintenance has been scheduled by Luware on the CH-01 Luware Nimbus instance.

    As part of their ongoing commitment to providing high-quality service, our provider will carry out a system upgrade.

    No service interruption is expected during this maintenance, and you will be able to use your Luware Nimbus services as usual.

    If you have any questions or need assistance, please contact us:

    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

Jul 2026

Luware Nimbus Scheduled Intervention
  • Completed
    30 Jul 2026 at 9:00 PMUTC
    Completed
    30 Jul 2026 at 9:00 PMUTC
    Maintenance has completed successfully
  • In progress
    30 Jul 2026 at 5:00 PMUTC
    In progress
    30 Jul 2026 at 5:00 PMUTC
    Maintenance is now in progress
  • Planned
    14 Jul 2026 at 12:52 PMUTC
    Planned
    14 Jul 2026 at 12:52 PMUTC

    Dear customer, dear partner,

    Maintenance has been scheduled by Luware on Luware Nimbus instance CH-02 .

    As part of their ongoing commitment to providing high quality service, our supplier will be performing upgrade maintenance .

    No service interruption is expected during this intervention, and you will be able to continue using your Luware Nimbus services normally.

    If you have any questions or need assistance, please contact us:

    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

Email notifications temporarily unavailable
  • Resolved
    UTC
    Resolved

    L'incident affectant l'envoi de certaines notifications automatiques par email (notamment les notifications de mise à jour de tickets) est résolu. Le service d'envoi d'emails est de nouveau pleinement opérationnel.

    Nous vous remercions de votre patience durant cette période.

  • Investigating
    UTC
    Investigating

    We are currently experiencing a technical incident affecting the sending of certain automatic email notifications, including ticket update notifications.

    Impact: Email notifications will not be delivered until further notice. Your tickets remain accessible and up-to-date in our usual tools; only email notification delivery is temporarily affected.

    Actions in progress: Our teams are working to resolve the incident. This page will be updated as soon as the situation changes.

    For any urgent questions, please do not hesitate to contact us via

    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

    We will keep you informed as soon as we have more information.

    The MLS Communications team

Incident in progress – [Service Name] affected
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Suite aux investigations menées avec Microsoft, notre fournisseur Luware nous informe que ce comportement provient d'un changement introduit dans le build 49/26040401718 du client Microsoft Teams.

    Les échanges avec Microsoft se poursuivent afin de déterminer si ce changement de comportement est adapté aux scénarios de Contact Centre. Nous vous communiquerons toute nouvelle information dès qu'elle sera disponible.

  • Investigating
    UTC
    Investigating

    Dear customer, dear partner,

    We are currently experiencing an incident affecting [Service Name]. Our technical teams are analyzing the situation to identify the cause and restore the service as soon as possible.

    🔍 Impact : [Describe the impact, e.g. "Some users cannot log in" or "The service is temporarily unavailable."]
    🛠 Current status : Investigation in progress
    ⏳ Next update : We will keep you informed in [X] minutes/hours

    We apologize for the inconvenience and thank you for your patience. For any questions, our customer service remains available:

    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

    We will keep you informed as soon as we have more information.

    The MLS Communications Team

Luware Nimbus Scheduled Intervention
  • Completed
    19 Jul 2026 at 8:00 AMUTC
    Completed
    19 Jul 2026 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progress
    19 Jul 2026 at 5:00 AMUTC
    In progress
    19 Jul 2026 at 5:00 AMUTC
    Maintenance is now in progress
  • Planned
    01 Jul 2026 at 9:51 AMUTC
    Planned
    01 Jul 2026 at 9:51 AMUTC

    Dear customer, dear partner,

    A maintenance has been scheduled by Luware on the CH-01 Luware Nimbus instance.

    As part of their ongoing commitment to providing high-quality service, our provider will carry out a system upgrade.

    No service interruption is expected during this maintenance, and you will be able to use your Luware Nimbus services as usual.

    If you have any questions or need assistance, please contact us:

    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

Luware Nimbus Scheduled Intervention
  • Completed
    16 Jul 2026 at 9:00 PMUTC
    Completed
    16 Jul 2026 at 9:00 PMUTC
    Maintenance has completed successfully
  • In progress
    16 Jul 2026 at 5:00 PMUTC
    In progress
    16 Jul 2026 at 5:00 PMUTC
    Maintenance is now in progress
  • Planned
    01 Jul 2026 at 9:53 AMUTC
    Planned
    01 Jul 2026 at 9:53 AMUTC

    Dear customer, dear partner,

    Maintenance has been scheduled by Luware on Luware Nimbus instance CH-02 .

    As part of their ongoing commitment to providing high quality service, our supplier will be performing upgrade maintenance .

    No service interruption is expected during this intervention, and you will be able to continue using your Luware Nimbus services normally.

    If you have any questions or need assistance, please contact us:

    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

Jun 2026

Luware Nimbus Scheduled Intervention
  • Completed
    28 Jun 2026 at 8:00 AMUTC
    Completed
    28 Jun 2026 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progress
    28 Jun 2026 at 5:00 AMUTC
    In progress
    28 Jun 2026 at 5:00 AMUTC
    Maintenance is now in progress
  • Planned
    15 Jun 2026 at 4:18 PMUTC
    Planned
    15 Jun 2026 at 4:18 PMUTC

    Dear customer, dear partner,

    A maintenance has been scheduled by Luware on the CH-01 Luware Nimbus instance.

    As part of their ongoing commitment to providing high-quality service, our provider will carry out a system upgrade.

    No service interruption is expected during this maintenance, and you will be able to use your Luware Nimbus services as usual.

    If you have any questions or need assistance, please contact us:

    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

Luware Nimbus Scheduled Intervention
  • Completed
    25 Jun 2026 at 9:00 PMUTC
    Completed
    25 Jun 2026 at 9:00 PMUTC
    Maintenance has completed successfully
  • In progress
    25 Jun 2026 at 5:00 PMUTC
    In progress
    25 Jun 2026 at 5:00 PMUTC
    Maintenance is now in progress
  • Planned
    15 Jun 2026 at 4:17 PMUTC
    Planned
    15 Jun 2026 at 4:17 PMUTC

    Dear customer, dear partner,

    Maintenance has been scheduled by Luware on Luware Nimbus instance CH-02 .

    As part of their ongoing commitment to providing high quality service, our supplier will be performing upgrade maintenance .

    No service interruption is expected during this intervention, and you will be able to continue using your Luware Nimbus services normally.

    If you have any questions or need assistance, please contact us:

    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

Incident in progress – Nimbus Presence affected
  • Resolved
    UTC
    Resolved

    Microsoft has fixed a Teams traffic routing issue that primarily impacted users in the EMEA region (TM1394359: Some users may see incorrect presence status information in Microsoft Teams ).
    According to the latest information from our partner Luware, monitoring of the service no longer shows any anomalies.
    We therefore consider the incident to be resolved and continue to monitor service stability in a standard manner.

  • Monitoring
    UTC
    Monitoring

    Microsoft has identified a Teams traffic routing issue, primarily impacting users based in EMEA (TM1394359: Some users may see incorrect presence status information in Microsoft Teams ), and has applied a fix.
    According to the latest information from our partner Luware, Microsoft is now monitoring the service to ensure a full recovery.
    We continue to monitor the situation and verify the stabilization of impacted services, including Luware Nimbus and Teams Phone calling features.

  • Update
    UTC
    Update

    Microsoft has identified an ongoing incident (TM1394359: Some users may see incorrect presence status information in Microsoft Teams ) related to this behavior.
    We are also seeing impacts on our Microsoft Teams Phone (Direct Routing) service, which may cause disruptions to some calling features.
    These disruptions have an indirect impact on Luware Nimbus, which depends on Microsoft Teams services.
    We are actively monitoring the situation with Microsoft and the parties involved, and will continue to provide updates as soon as possible.

  • Investigating
    UTC
    Investigating

    Dear customer, dear partner,

    We are currently investigating reports indicating that some users are experiencing issues with Microsoft Teams presence status.
    The issue appears to be related to the service provided by our partner Luware, and we are actively engaging with them while closely monitoring the situation.
    Further updates will be provided as soon as more information becomes available.

    We apologize for the inconvenience and thank you for your patience. For any questions, our customer service remains available:

    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

    We will keep you informed as soon as we have more information.

    The MLS Communications Team

Luware Nimbus Scheduled Intervention
  • Completed
    07 Jun 2026 at 8:00 AMUTC
    Completed
    07 Jun 2026 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progress
    07 Jun 2026 at 5:00 AMUTC
    In progress
    07 Jun 2026 at 5:00 AMUTC
    Maintenance is now in progress
  • Planned
    07 Jun 2026 at 5:00 AMUTC
    Planned
    07 Jun 2026 at 5:00 AMUTC

    Dear customer, dear partner,

    A maintenance has been scheduled by Luware on the CH-01 Luware Nimbus instance.

    As part of their ongoing commitment to providing high-quality service, our provider will carry out a system upgrade.

    No service interruption is expected during this maintenance, and you will be able to use your Luware Nimbus services as usual.

    If you have any questions or need assistance, please contact us:

    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

Luware Nimbus Scheduled Intervention
  • Completed
    04 Jun 2026 at 9:00 PMUTC
    Completed
    04 Jun 2026 at 9:00 PMUTC
    Maintenance has completed successfully
  • In progress
    04 Jun 2026 at 5:00 PMUTC
    In progress
    04 Jun 2026 at 5:00 PMUTC
    Maintenance is now in progress
  • Planned
    04 Jun 2026 at 5:00 PMUTC
    Planned
    04 Jun 2026 at 5:00 PMUTC

    Dear customer, dear partner,

    Maintenance has been scheduled by Luware on Luware Nimbus instance CH-02 .

    As part of their ongoing commitment to providing high quality service, our supplier will be performing upgrade maintenance .

    No service interruption is expected during this intervention, and you will be able to continue using your Luware Nimbus services normally.

    If you have any questions or need assistance, please contact us:

    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

Jun 2026 to Aug 2026

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