Open Connect - Notice history

All systems operational

Operational

3CX - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

2SC - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

MYUC/RMES - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Microsoft Teams Phone - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Webex Calling - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025
Operational

Standard connect - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Open Connect - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025
Operational

You will be faxed - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Luware Nimbus - Operational

99% - uptime
Oct 2025
Nov 2025
Dec 2025

Anywhere365 UCC - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Anywhere365 Attendant Console - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Audiocodes SmartTAP - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Notice history

Dec 2025

No notices reported this month

Nov 2025

Luware Nimbus Scheduled Intervention
  • Completed
    30 Nov 2025 at 10:00 AM
    Completed
    30 Nov 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    30 Nov 2025 at 7:00 AM
    In progress
    30 Nov 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    30 Nov 2025 at 7:00 AM
    Planned
    30 Nov 2025 at 7:00 AM

    Dear customer, dear partner,

    A maintenance has been scheduled by Luware on the CH-01 Luware Nimbus instance.

    As part of their ongoing commitment to providing high-quality service, our provider will carry out a system upgrade.

    No service interruption is expected during this maintenance, and you will be able to use your Luware Nimbus services as usual.

    If you have any questions or need assistance, please contact us:

    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

Luware Nimbus Scheduled Intervention
  • Completed
    27 Nov 2025 at 10:00 PM
    Completed
    27 Nov 2025 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    27 Nov 2025 at 6:00 PM
    In progress
    27 Nov 2025 at 6:00 PM
    Maintenance is now in progress
  • Planned
    27 Nov 2025 at 6:00 PM
    Planned
    27 Nov 2025 at 6:00 PM

    Dear customer, dear partner,

    Maintenance has been scheduled by Luware on Luware Nimbus instance CH-02 .

    As part of their ongoing commitment to providing high quality service, our supplier will be performing upgrade maintenance .

    No service interruption is expected during this intervention, and you will be able to continue using your Luware Nimbus services normally.

    If you have any questions or need assistance, please contact us:

    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

Incident in progress – [Service Name] affected
  • Resolved
    Resolved

    Statut : Résolu

    Date de résolution : 13 novembre 2025 – 09h10

    L’incident lié à la panne de l’un de nos opérateurs d’interconnexion est désormais résolu.

    Les services ont été entièrement rétablis et les communications fonctionnent normalement.

    Nos équipes continueront à surveiller la situation afin de garantir la stabilité du service.

    Merci pour votre patience et votre compréhension.

  • Identified
    Identified

    Dear customer, dear partner,

    We are currently experiencing an incident affecting [Service Name]. Our technical teams are analyzing the situation to identify the cause and restore the service as soon as possible.

    🔍 Impact : [Describe the impact, e.g. "Some users cannot log in" or "The service is temporarily unavailable."]
    🛠 Current status : Investigation in progress
    ⏳ Next update : We will keep you informed in [X] minutes/hours

    We apologize for the inconvenience and thank you for your patience. For any questions, our customer service remains available:

    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

    We will keep you informed as soon as we have more information.

    The MLS Communications Team

Luware Nimbus Scheduled Intervention
  • Completed
    09 Nov 2025 at 10:00 AM
    Completed
    09 Nov 2025 at 10:00 AM
    Maintenance has completed successfully
  • In progress
    09 Nov 2025 at 7:00 AM
    In progress
    09 Nov 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    09 Nov 2025 at 7:00 AM
    Planned
    09 Nov 2025 at 7:00 AM

    Dear customer, dear partner,

    A maintenance has been scheduled by Luware on the CH-01 Luware Nimbus instance.

    As part of their ongoing commitment to providing high-quality service, our provider will carry out a system upgrade.

    No service interruption is expected during this maintenance, and you will be able to use your Luware Nimbus services as usual.

    If you have any questions or need assistance, please contact us:

    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

Luware Nimbus Scheduled Intervention
  • Completed
    06 Nov 2025 at 10:00 PM
    Completed
    06 Nov 2025 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    06 Nov 2025 at 6:00 PM
    In progress
    06 Nov 2025 at 6:00 PM
    Maintenance is now in progress
  • Planned
    06 Nov 2025 at 6:00 PM
    Planned
    06 Nov 2025 at 6:00 PM

    Dear customer, dear partner,

    Maintenance has been scheduled by Luware on Luware Nimbus instance CH-02 .

    As part of their ongoing commitment to providing high quality service, our supplier will be performing upgrade maintenance .

    No service interruption is expected during this intervention, and you will be able to continue using your Luware Nimbus services normally.

    If you have any questions or need assistance, please contact us:

    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

Oct 2025

Incident in progress – Luware Nimbus affected
  • Resolved
    Resolved

    Following corrective actions carried out by the Luware engineering team , Nimbus services were restored on 29/10/2025 at 19:45 UTC .
    Subsequently, Microsoft announced the resolution of its incident on 10/30/2025 at 00:05 UTC .

    We sincerely thank you for your patience and understanding during this incident.

    The MLS Communications team

  • Identified
    Identified

    Dear customer, dear partner,

    We are currently aware of an ongoing issue related to Microsoft Azure, which may impact the performance or availability of some services. Our provider (Luware) has reported that Microsoft is investigating a DNS-related issue under incident ID MO1181369.

    Microsoft has acknowledged the problem and is actively working toward a resolution. You can track their official updates via the Azure Service Health portal:


    🔗 https://admin.microsoft.com/Adminportal#/servicehealth/:/alerts/MO1181369

    We will continue to monitor the situation closely and provide updates as soon as new information becomes available. We apologize for the inconvenience and thank you for your patience. For any questions, our customer service remains available:

    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

    We will keep you informed as soon as we have more information.

    The MLS Communications Team

Planned Maintenance – October 22, 2025
  • Completed
    22 Oct 2025 at 9:00 PM
    Completed
    22 Oct 2025 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    22 Oct 2025 at 8:00 PM
    In progress
    22 Oct 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    22 Oct 2025 at 8:00 PM
    Planned
    22 Oct 2025 at 8:00 PM

    Dear Customer, Dear Partner,

    As part of our continuous service improvement, a maintenance operation has been scheduled:

    Start:   October 22, 2025 – 10:00 PM (CET)
    End:   October 22, 2025 – 11:00 PM (CET)
    Service Interruption:  Approximately 10 minutes
    Reason:   Upgrade of our telecom routing equipment
    Impact:   Minor disruptions on incoming and outgoing calls

    We apologize for any inconvenience this essential work may cause and thank you for your understanding. Our team remains at your disposal for any questions.

    Kind regards,


    MLS Communications Support
    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

Luware Nimbus Scheduled Intervention
  • Completed
    19 Oct 2025 at 9:00 AM
    Completed
    19 Oct 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    19 Oct 2025 at 6:00 AM
    In progress
    19 Oct 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    19 Oct 2025 at 6:00 AM
    Planned
    19 Oct 2025 at 6:00 AM

    Dear customer, dear partner,

    A maintenance has been scheduled by Luware on the CH-01 Luware Nimbus instance.

    As part of their ongoing commitment to providing high-quality service, our provider will carry out a system upgrade.

    No service interruption is expected during this maintenance, and you will be able to use your Luware Nimbus services as usual.

    If you have any questions or need assistance, please contact us:

    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

Luware Nimbus Scheduled Intervention
  • Completed
    15 Oct 2025 at 9:00 PM
    Completed
    15 Oct 2025 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    15 Oct 2025 at 5:00 PM
    In progress
    15 Oct 2025 at 5:00 PM
    Maintenance is now in progress
  • Planned
    15 Oct 2025 at 5:00 PM
    Planned
    15 Oct 2025 at 5:00 PM

    Dear customer, dear partner,

    Maintenance has been scheduled by Luware on Luware Nimbus instance CH-02 .

    As part of their ongoing commitment to providing high quality service, our supplier will be performing upgrade maintenance .

    No service interruption is expected during this intervention, and you will be able to continue using your Luware Nimbus services normally.

    If you have any questions or need assistance, please contact us:

    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

Incident in progress – Luware Nimbus affected
  • Resolved
    Resolved

    Our monitoring systems indicate that all services have returned to normal operation.

  • Monitoring
    Monitoring

    We have received feedback from several customers indicating that the issue is largely resolved.
    Microsoft has not yet confirmed the full resolution.
    In parallel, the Luware team has already begun cleanup operations to ensure that the Azure Front Door incident no longer has any residual impact on customer services.

  • Identified
    Identified

    Luware engineers are in active contact with the Microsoft support team.
    Microsoft is currently investigating capacity issues related to Azure Front Door in connection with this incident.

  • Investigating
    Investigating

    Dear Customer, Dear Partner,

    Our provider Luware is currently experiencing disruptions due to a major incident affecting Microsoft Azure, which impacts the availability of portals and certain services. Technical teams are analyzing the situation to identify the cause and restore services as soon as possible.

    🔍 Impact: Availability of portals and certain services
    🛠 Current status: Investigation in progress

    We apologize for the inconvenience and thank you for your patience. For any questions, our customer support team remains available:

    📧 Email: support@mls-communications.com
    📞 Phone: +41 21 353 33 33

    We will keep you informed as soon as more information becomes available.

    The MLS Communications Team

Oct 2025 to Dec 2025

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