3CX - Operational
3CX
2SC - Operational
2SC
MYUC/RMES - Operational
MYUC/RMES
Microsoft Teams Phone - Operational
Microsoft Teams Phone
Webex Calling - Operational
Webex Calling
Standard connect - Operational
Open Connect - Operational
Open Connect
You will be faxed - Operational
You will be faxed
Luware Nimbus - Operational
Luware Nimbus
Luware Nimbus - Switzerland 02 - Operational
Luware Nimbus - Switzerland 02
Luware Recording - Operational
Luware Recording
Audiocodes SmartTAP - Operational
Audiocodes SmartTAP
Notice history
View current statusOct 2026
- Completed · 25 Oct 2026 at 9:00 AMUTCMaintenance has completed successfully
- In progress · 25 Oct 2026 at 6:00 AMUTCMaintenance is now in progress
- Planned · 06 Oct 2026 at 2:05 PMUTC
Dear customer, dear partner,
A maintenance has been scheduled by Luware on the CH-01 Luware Nimbus instance.
As part of their ongoing commitment to providing high-quality service, our provider will carry out a system upgrade.
No service interruption is expected during this maintenance, and you will be able to use your Luware Nimbus services as usual.
If you have any questions or need assistance, please contact us:
📧 Email: support@mls-communications.com
📞 Phone: +41 21 353 33 33
- Completed · 23 Oct 2026 at 9:30 PMUTCMaintenance has completed successfully
- In progress · 23 Oct 2026 at 8:00 PMUTCMaintenance is now in progress
- Planned · 23 Oct 2026 at 9:40 AMUTC
Dear customer, dear partner,
As part of the continuous improvement of our services, a maintenance operation is scheduled:
Start: dd.mm.aaaa hh:mm (CET)
End: dd.mm.aaaa hh:mm (CET)
Service interruption duration: xx min
Reason: (explain reason)
Impact: (explain impact)
We apologize for any inconvenience caused by this essential maintenance work, which aims to continuously improve our services.
We thank you for your understanding and remain at your disposal for any questions.
Sincerely,
MLS Support
📧 Email: support@mls-communications.com
📞 Phone: +41 21 353 33 33
- Completed · 22 Oct 2026 at 9:00 PMUTCMaintenance has completed successfully
- In progress · 22 Oct 2026 at 5:00 PMUTCMaintenance is now in progress
- Planned · 06 Oct 2026 at 2:06 PMUTC
Dear customer, dear partner,
Maintenance has been scheduled by Luware on Luware Nimbus instance CH-02 .
As part of their ongoing commitment to providing high quality service, our supplier will be performing upgrade maintenance .
No service interruption is expected during this intervention, and you will be able to continue using your Luware Nimbus services normally.
If you have any questions or need assistance, please contact us:
📧 Email: support@mls-communications.com
📞 Phone: +41 21 353 33 33
- Resolved · UTC
Dear customer, dear partner,
Microsoft has confirmed the resolution of the incident affecting SIP phones connected to Microsoft Teams (ref. TM1519335). Several previously impacted organizations have confirmed that SIP devices are working normally again.
If any of your SIP devices still cannot connect, we recommend restarting it and then reconnecting. If the issue persists, please don't hesitate to contact our support team:
📧 Email: support@mls-communications.com
📞 Phone: +41 21 353 33 33Thank you for your patience and understanding.
The MLS Communications Team
- Identified · UTC
Dear customer, dear partner,
Microsoft is currently experiencing an incident affecting SIP phones connected to Microsoft Teams. Affected users may be unable to sign in to their SIP device or may receive a “Service Unavailable” error. During their next synchronization, SIP devices are disconnected and cannot be signed back in, which prevents users from making and receiving calls on these devices.
Services not affected
Calls through the Teams clients (desktop app and web version), as well as through Teams Phone certified devices, are working normally.Workaround
We recommend that affected users temporarily use the Teams app on desktop, web or mobile to make and receive calls.Update – October 22, 2026, 09:50
Microsoft reports that the fix is currently being validated, along with additional measures to ensure a safe and stable recovery. Once validation is complete, the fix will be deployed to the affected infrastructure to restore service.We apologize for the inconvenience and are doing everything we can to restore full service.
If you have any questions or notice a specific issue, please don’t hesitate to contact our support team:
📧 Email: support@mls-communications.com
📞 Phone: +41 21 353 33 33This incident is unrelated to MLS Communications’ infrastructure; we are monitoring it closely and will update this page as soon as new information becomes available. Thank you for your patience and understanding.
The MLS Communications team
- Completed · 14 Oct 2026 at 10:00 PMUTCMaintenance has completed successfully
- In progress · 14 Oct 2026 at 8:00 PMUTCMaintenance is now in progress
- Planned · 08 Oct 2026 at 1:43 PMUTC
Dear customer, dear partner,
As part of the continuous improvement of our services, a maintenance operation is scheduled:
Start: dd.mm.aaaa hh:mm (CET)
End: dd.mm.aaaa hh:mm (CET)
Service interruption duration: xx min
Reason: (explain reason)
Impact: (explain impact)
We apologize for any inconvenience caused by this essential maintenance work, which aims to continuously improve our services.
We thank you for your understanding and remain at your disposal for any questions.
Sincerely,
MLS Support
📧 Email: support@mls-communications.com
📞 Phone: +41 21 353 33 33
Sep 2026
- Completed · 16 Sep 2026 at 9:30 PMUTCMaintenance has completed successfully
- In progress · 16 Sep 2026 at 8:00 PMUTCMaintenance is now in progress
- Planned · 07 Sep 2026 at 12:31 PMUTC
Dear customer, dear partner,
As part of the continuous improvement of our services, a maintenance operation is scheduled:
Start: dd.mm.aaaa hh:mm (CET)
End: dd.mm.aaaa hh:mm (CET)
Service interruption duration: xx min
Reason: (explain reason)
Impact: (explain impact)
We apologize for any inconvenience caused by this essential maintenance work, which aims to continuously improve our services.
We thank you for your understanding and remain at your disposal for any questions.
Sincerely,
MLS Support
📧 Email: support@mls-communications.com
📞 Phone: +41 21 353 33 33
- Completed · 13 Sep 2026 at 8:00 AMUTCMaintenance has completed successfully
- In progress · 13 Sep 2026 at 5:00 AMUTCMaintenance is now in progress
- Planned · 25 Aug 2026 at 9:01 AMUTC
Dear customer, dear partner,
A maintenance has been scheduled by Luware on the CH-01 Luware Nimbus instance.
As part of their ongoing commitment to providing high-quality service, our provider will carry out a system upgrade.
No service interruption is expected during this maintenance, and you will be able to use your Luware Nimbus services as usual.
If you have any questions or need assistance, please contact us:
📧 Email: support@mls-communications.com
📞 Phone: +41 21 353 33 33
- Completed · 10 Sep 2026 at 9:00 PMUTCMaintenance has completed successfully
- In progress · 10 Sep 2026 at 5:00 PMUTCMaintenance is now in progress
- Planned · 25 Aug 2026 at 8:59 AMUTC
Dear customer, dear partner,
Maintenance has been scheduled by Luware on Luware Nimbus instance CH-02 .
As part of their ongoing commitment to providing high quality service, our supplier will be performing upgrade maintenance .
No service interruption is expected during this intervention, and you will be able to continue using your Luware Nimbus services normally.
If you have any questions or need assistance, please contact us:
📧 Email: support@mls-communications.com
📞 Phone: +41 21 353 33 33
Aug 2026
- Resolved · UTC
Cher client, cher partenaire,
Notre partenaire Luware confirme, suite à la période de surveillance, que l'incident est désormais résolu. La synchronisation du statut de présence Microsoft Teams vers Nimbus fonctionne à nouveau normalement dans l'environnement CH-01.
Nous nous excusons pour la gêne occasionnée durant cet incident et vous remercions de votre patience. Pour toute question, notre service client reste à votre disposition :
📧 Email : support@mls-communications.com
📞 Téléphone : +41 21 353 33 33L'équipe MLS Communications
- Monitoring · UTC
Dear customer, dear partner,
Our partner Luware informs us that a fix has been deployed and the situation is currently being monitored. Presence status synchronization should now be restored for all tenants. Slight delays may occur while the service is fully restored and new status changes are applied.
We are closely monitoring the situation and will keep you informed as needed. For any questions, our customer service team remains available.
📧 Email: support@mls-communications.com
📞 Phone: +41 21 353 33 33The MLS Communications team
- Investigating · UTC
Dear Customer, Dear Partner,
We have been informed by our partner Luware of an incident affecting the synchronization of Microsoft Teams presence status to Nimbus in the CH-01 environment. Some users may notice that their presence status (available, busy, away, etc.) is not updating correctly in Nimbus.
Our teams are monitoring the situation in direct contact with Luware, and we will provide an update as soon as more information becomes available.
We apologize for any inconvenience caused and thank you for your patience. For any questions, our customer service remains available:
📧 Email: support@mls-communications.com
📞 Phone: +41 21 353 33 33We will keep you informed as soon as we have more information.
The MLS Communications Team
- Completed · 23 Aug 2026 at 8:00 AMUTCMaintenance has completed successfully
- In progress · 23 Aug 2026 at 5:00 AMUTCMaintenance is now in progress
- Planned · 06 Aug 2026 at 9:12 AMUTC
Dear customer, dear partner,
A maintenance has been scheduled by Luware on the CH-01 Luware Nimbus instance.
As part of their ongoing commitment to providing high-quality service, our provider will carry out a system upgrade.
No service interruption is expected during this maintenance, and you will be able to use your Luware Nimbus services as usual.
If you have any questions or need assistance, please contact us:
📧 Email: support@mls-communications.com
📞 Phone: +41 21 353 33 33
- Completed · 20 Aug 2026 at 9:00 PMUTCMaintenance has completed successfully
- In progress · 20 Aug 2026 at 5:00 PMUTCMaintenance is now in progress
- Planned · 06 Aug 2026 at 9:13 AMUTC
Dear customer, dear partner,
Maintenance has been scheduled by Luware on Luware Nimbus instance CH-02 .
As part of their ongoing commitment to providing high quality service, our supplier will be performing upgrade maintenance .
No service interruption is expected during this intervention, and you will be able to continue using your Luware Nimbus services normally.
If you have any questions or need assistance, please contact us:
📧 Email: support@mls-communications.com
📞 Phone: +41 21 353 33 33
- Completed · 02 Aug 2026 at 8:00 AMUTCMaintenance has completed successfully
- In progress · 02 Aug 2026 at 5:00 AMUTCMaintenance is now in progress
- Planned · 14 Jul 2026 at 12:59 PMUTC
Dear customer, dear partner,
A maintenance has been scheduled by Luware on the CH-01 Luware Nimbus instance.
As part of their ongoing commitment to providing high-quality service, our provider will carry out a system upgrade.
No service interruption is expected during this maintenance, and you will be able to use your Luware Nimbus services as usual.
If you have any questions or need assistance, please contact us:
📧 Email: support@mls-communications.com
📞 Phone: +41 21 353 33 33